
State Farm® Insurance Agent Heidi Washburn
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Quandrae Davis
May 15, 2025
"I don’t usually leave reviews but my experience here was great. I had actually contacted 2 insurance agents before I spoke to Yazmyne Franklin, and after speaking to her I knew this is where I wanted to do business. She went above and beyond to get me the coverages I needed and offered advice as I’m new to the area. She made me feel very valued as a customer and I’ll definitely call her first for any future insurance needs I may have!"
"Thank you, Quandrae! I'm so glad to hear about your positive experience with Yazmyne! She's definitely a gem, and we're thrilled she could help you find the right coverage and make you feel at home in a new area. We look forward to continuing to support your insurance needs!"
trisha frossard
May 14, 2025
"Everyone has been very kind and helpful. I get fast responses to my questions. I highly recommend them"
"Thank you so much, Trisha! We're happy to hear you've had a great experience with our team in Cheyenne. Thanks for choosing us for your insurance needs."
Timothy Cunningham
April 24, 2025
"Amazing customer service, Brenda and Julie go above and beyond what I would call "just doing there job." They have been there every step of the way,from getting the proper coverage to filing my first claim. Thank you so much."
"Thank you, Timothy! Brenda and Julia will be thrilled to hear your kind words. We're so glad they've been able to support you every step of the way - from getting the right coverage to helping with your first claim. Thanks for trusting us with your insurance needs!"
Kaylei D
April 21, 2025
"The State Farm insurance in Cheyenne is absolutely amazing! They go above and beyond to go through every detail and help their customers get the best bang for their buck! I'm so thankful they have patience as I like go through every detail. They are the best!"
"Thanks so much, Kaylei! We're so glad our Cheyenne team could walk you through every detail and help you find the right coverage. We appreciate your kind words and trusting us with your insurance needs."
Melissa Thompson
April 16, 2025
"The entire staff is competent and friendly!! I've enjoyed working with Julia, Brenda & Tonya. They have gone above and beyond to help me with various insurance questions & coverage."
"Thanks, Melissa! We're so glad to hear that Julia, Brenda, and Tonya were able to provide such great support; they care a lot about our customers. We appreciate you being part of our State Farm family!"
Bob Strasheim
April 12, 2025
"Super friendly. Very responsive. Excellent customer service. I would highly recommend Brenda and the Heidi Washburn agency."
"Thanks so much, Bob! We're so glad to hear Brenda and the team at our Cheyenne location took great care of you. We appreciate your trust and recommendation!"
Kerry Lewis
April 1, 2025
"Yazzy helped me connect my transponder when I couldn’t do it. Everyone at this office is so helpful!"
"Thank you, Kerry! We're glad Yazzy and the team could assist you. Thanks for choosing us for your insurance needs."
Ryan Loomis
March 13, 2025
"Outstanding service, great competitive costs without needing to haggle. First call I made, and glad I made. Highly recommended"
"Thank you, Ryan! We're so glad to hear you had a great experience and appreciated our competitive rates. We're always here to help and make the process as smooth as possible. Thanks for choosing us for your insurance needs."
jonathan perez
March 11, 2025
"Great, quick and painless process of saving myself over $100 monthly by switching over to State Farm with this team. Was helped by Yazmyne Franklin and she was just wonderful. Highly recommend this team to anyone looking for a new insurance policy."
"Thank you so much for your wonderful review, Jonathan! We're thrilled to to hear Yasmine was able to help you save over $100 monthly and make the transition seamless. Welcome to the State Farm family!"
Wendy Poage
January 12, 2025
"Very professional, went the extra mile to help, and so quick and responsive!"
"Thank you, Wendy, for the wonderful review! We're thrilled to hear about your positive experience and that our team went the extra mile for you. Thank you for trusting us with your insurance needs, we truly appreciate your business!"
Zane Sampson
December 12, 2024
"Heidi Washburn goes above and beyond for her policyholders! They will treat you like family"
"Your awesome review is much appreciated! We love getting to do business with you and are always here to help you navigate all things insurance. Thank you for sharing your experience with our office."
donovyn holland
November 12, 2024
"this office was able to get my 1 year old daughter a life insurance policy that will help with her financial needs as an adult! For only $27/monthly which is a lot less than I was expecting for life insurance. I’m was very fortunate to have Heidi and her team to help guide me through the process. They were very professional, responsive, reliable, knowledgeable. I would recommend this office to anyone looking to plan for their or their children’s future with office."
"Donovyn, thank you so much for your kind words, we are thrilled to have been able to help you put a plan in place for your daughter. Thank you for trusting us with your business."
Jill Del Rio
September 28, 2024
"Yazzy saved us! She did the leg work and found us discounts, full coverage and affordability. Our old insurance tripled our rates after a run of incidents. Unaffordable, we cancelled, then found nothing. Yazzy at State Farm made affordable insurance a reality. She even found bonus life insurance and immediate activation."
"Your message made our day, Jill! We're so happy to hear that Yazzy was able to help you out during a tough spot; we're lucky to have her on our team. We appreciate your business!"
Candace Iamurri
August 14, 2024
"Yazzy was so good getting me set up for my car and home insurance. She is so knowledgeable and caring. I highly recommend this State Farm Insurance office!"
"Thank you for the five star review, Candace! We're so thrilled to hear about your positive experience with Yazzy! She truly is a gem, and we're lucky to have her on our team. Your recommendation means a lot to us, and we’re here whenever you need anything."
Stephen Farnsworth
August 1, 2024
"A vehicle covered by State Farm ran into the back of my car. I was very impressed with how well they took care of me so I decided to switch to State Farm. Talking to Yazmyne was a very great experience, she explained everything very well. I am very glade I have made the move."
Claire Melchior
June 17, 2024
"What a helpful and kind staff! Yazmyne was so awesome as I was switching insurance, and was quick to respond by text or email to my many many auto quotes and many many questions. She was very patient, helped lower my rate by almost half of what I was initially paying somewhere else, and made switching soooo easy throughout my busy work schedule. Cannot recommend enough!"
"Wow, your feedback absolutely made our day, Claire! We'll definitely pass along your kind words to Yazmyne. Thank you for trusting us with your insurance!"
Julie Leander
May 23, 2024
"I cannot express how wonderful Heidi and the staff are. Yazmyne helped me and was professional, knowledgeable, friendly, prompt and I felt she genuinely wanted to get me the best deal. Which she did! Saved me $362 a month with better coverage. This team is amazing. Highly recommend! 😃"
"Julie, We're thrilled to hear you had such a positive experience with our team. Yazmyne is indeed a rockstar, and we're so happy she was able to help you save money while getting you better coverage. Your recommendation means a lot to us. If you need anything else, we're always here to help!"
Julie Chapman
March 26, 2024
"Staff provided exceptional service and were very knowledgeable. They had my best interest in mind when discussing insurance options and made sure I was set up with an affordable but comprehensive plan. I’ve already recommended them to my family and friends!"
"Thank you, Julie, for your glowing review! We're thrilled to hear that you received exceptional service. Ensuring our customers are set up with affordable yet comprehensive insurance plans is our top priority, and we're delighted to have earned your recommendation to your family and friends. We look forward to serving you and your loved ones for years to come!"
Paul
March 18, 2024
"Amazing customer service! Saving us money was the icing on the cake. Yasmyne was so helpful, patient, and professional. Talking to a real person these days will always be better than a chat bot. Thank you!"
"Thanks for taking the time to leave us a review, Paul! We're thrilled to hear that you had an amazing experience with our team, especially with Yasmyne. She cares a lot about our customers. We hope to continue exceeding your expectations in the future."
Lauren Wilcox
February 26, 2024
"Switching to a new insurance company can be a pain, but Yazmine made it so easy and helped me with EVERYTHING! She answered every question I had, and helped me find a policy that covered everything I need that was also affordable. She offered to help me research what coverage would be best for what we needed, and communicated with me every step of the way. 10/10 would definitely recommend going through this State Farm. Thank you Yazmine for all of your help. You are an absolute delight to work with!!!"
"Lauren, Thanks for taking the time to leave such a positive review about your experience with our office. We pride ourselves on providing excellent customer service and it's great to know that Yazmine went above and beyond to help you find the perfect policy for your needs. We'll be sure to pass along your kind words to her."
Larry Hammons
November 13, 2023
"Janet at Heidi Washburn's has been fantastic. Very responsive to my needs and has provided any and all information I needed quickly and with compassion."
"Larry, thank you for taking the time to share your positive experience with Janet. We'll be sure to pass along your kind words. We appreciate your feedback!"
Ed Wilkinson
November 8, 2023
"Excellent customer service, outstanding follow-up! Ed W."
"Thank you, Ed, for your fantastic feedback! Providing top-notch service is always our priority, and we're delighted that you had such a positive experience with our team. If there's anything else we can do to further assist you, please don't hesitate to reach out. We look forward to serving you again in the future!"
Jennifer Belmont
October 26, 2023
"They're always professional, patient and kind. Always patiently answering the number of questions we are constantly coming up with."
"Jennifer, thank you so much for your kind words! We're thrilled to hear about your positive experience working with our team. Providing efficient service and clear communication is our top priority, and we're delighted to have been able to assist you with your insurance needs. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We appreciate your business."
Michaela Mahoney
September 29, 2023
"I had the absolute pleasure of speaking with Julia! She was so helpful, so kind, and answered my dozens of questions with extensive knowledge and patience. I was planning to continue shopping around for car insurance, but as soon as our phone call ended, I knew I was going to stick with Julia and State Farm. The next day, I switched over and left my previous insurance company. Now, my coverage is fantastic, my monthly payment doesn’t break the bank, and I wouldn’t be afraid to call her if I have any issues. Honestly, I’d call her for no reason just to chat because she’s so easy to talk to! She also set me up with excellent rental insurance so everything’s in one place! I will be raving about Julia and State Farm to anyone who asks where they should get their insurance. Highly, highly recommend!"
"Thank you for the 5-star review and kind words acknowledging Julia, Michaela! Your kind words recommending our services to others make our day! We appreciate you taking the time to share your experience with our team and for complimenting to our efforts to go the extra mile. It is our pleasure to be able to assist you with any of your insurance questions or needs! We strive to provide you with the customer service that you deserve and we look forward to doing so for many years to come!"
Kathleen Linch
September 19, 2023
"Always so polite & helpful,it just doesn't hardly exist anymore , & I greatly appreciate beach one of those ladies being their to do a excellent & professional job , Thank you. 😊"
"Thank you for the wonderful review recognizing our team and their efforts to go the extra mile to provide you with the customer service that you deserve and it is always our pleasure to be able to assist you with any of your insurance questions or needs! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"